Refund & Exchange Policy

At 417 Urban Livestock Feed, we want you to be fully satisfied with your purchase. Please review our refund & exchange policy below:

Damaged or Incorrect Orders

If your order arrives damaged or has been fulfilled incorrectly, we will provide a full refund or exchange for the affected items.

• Refunds apply only to the product(s) purchased.

• Delivery charges are non-refundable.
  Please notify us within 3 days of delivery with a description and photo of the issue so we can process your refund or exchange promptly.

• Insects in the feed bags do not qualify for a refund or exchange. In rare circumstances, insect eggs can hatch within the grain feed bags.

Customer Order Errors or Returns

If you ordered the wrong item or wish to return a product that is not damaged, we will refund 70% of the product price once the item is returned in its original, unopened condition.

• Return shipping or delivery costs are the customer’s responsibility.

• Delivery charges are non-refundable.

How to Request a Refund or Exchange

To request a refund or exchange, please contact us at by clicking the link below, with your order details and a brief description of the issue. We will review your request and provide exchange or refund instructions.